image
Service

It Infrastructure

Samartha delivers infrastructure management services to many large technology companies and enterprise businesses. We collaborate with customers to mitigate all the operational hassles of monitoring, maintaining and managing business applications and infrastructure. This helps our customers achieve the balance between business and operational priorities.

Our service delivery model is based on ITIL guidelines and robust transition methodology. This ensures smooth transitions into steady-state managed support, based on service level objectives.

  • Full-cycle IT assessment consulting service
  • Readiness assessment of your IT for infrastructure consolidation
  • conceiving and upgrading your IT strategy
  • IT assessment and gap analysis for optimizing ROI
  • Wide range of application support services through a defined methodology, based on multiple cycles of operations
  • IT service desk support along with monitoring, scheduling, managing routine operations of the business applications
  • Enterprise infrastructure management and support services
  • Monitoring, maintaining and managing of IT Infrastructure across server and storage, application and database and network and security
  • Integrated platform with native tools, customer provided tools and open source / proprietary tools to report and manage the performance, availability, capacity, efficiency of the IT infrastructure
  • Install, configure and maintain the desktops, laptops, printers, scanners, etc,
  • Troubleshoot issues with hardware, OS and applications installed on desktops.
  • Business impact assessment of desktop applications in a distributed environment
Design processes and tools to reduce the associated service management costs. These include assessment, deployment, patch management, license, asset management and desktop support

Keeping up with the growth of all technologies in the datacenter is a constant challenge. Dealing with the requirements of floor space, rack space, power and cooling, administration, support and management is an ever increasing, and all consuming task. The escalating costs associated with this growth is at the top of every IT departments budget, and the drive to reduce those costs is a major focus of every CIO.


IT Server Virtualization Management
   One of the major and most effective ways that IT departments are dealing with this is the use of virtualization techniques at the server level, with storage, and even on the desktop. Samartha is experienced with many IT server virtualization technologies and we will assist you in looking at this issue and can help you to control the technology sprawl and its related costs.

  • Network Monitoring and Reporting –  goes beyond 24×7 monitoring to include proactive problem identification and resolution of a enterprise IT environment, historical trend information and up-to-date performance snapshots.

  • Administration and troubleshooting  of devices  & services – Automated procedures and analytics identify and fix potential problems before performance is affected.

  • Install/ upgrade/ patching of devices  – including all associated administrative services such as adds, moves and changes

  • Network security and  hardening  – approaches include the use of the latest standard IPS/IDS devices to monitor all network end points

  • Configuration and backup management – including service restoration,  image maintenance and rollbacks.
  • Server monitoring and reporting – covers all operational parameters done onsite or remotely with tools that provide utilization, performance  and availability reports.

  • Administration and troubleshooting of servers/ services – includes all aspects of relevant ITIL processes

  • Install/ upgrade/ patching of servers – covering a broad range of operating systems includes full system backup after an initial installation

  • Server security & hardening – highly customized capabilities, updated as threats evolve to ensure that critical resources have up-to-date patches and are able to defend against known vulnerabilities

  • Backup, recovery and job scheduling – this includes full, incremental or cumulative approaches covering clients, servers and storage units.
Our Datacenter Services offer comprehensive data center support. They help design and manage data centers across heterogeneous platforms and support these with global hosting capabilities. Our solutions optimize and consolidate the data center and its resources, leading to improved service levels and reduced cost of ownership. Our offerings address:
  •  Data center consolidation, migration and automation services
  •  Proactive monitoring and management services
  •  Virtualization and Cloud services
  •  Hosting services
Our Datacenter Services offer comprehensive data center support. They help design and manage data centers across heterogeneous platforms and support these with global hosting capabilities. Our solutions optimize and consolidate the data center and its resources, leading to improved service levels and reduced cost of ownership. Our offerings address:
  •  Data center consolidation, migration and automation services
  •  Proactive monitoring and management services
  •  Virtualization and Cloud services
  •  Hosting services