BUSINESS TECHNOLOGY OPTIMIZATION
Business Technology Optimization (BTO) is a process of improving operational efficiency and reduce downtime, using class-leading products and solutions for managing an IT enterprise Network, Servers and Applications.
Business Service Management (BSM) promotes customer-centric and business-focused approach to IT Service Management, aligning business objectives and priorities from strategy through to operations and continual improvement. This approach helps to understand how technology, including incidents, changes and new developments, impact the business and customers. The BSM approach has many benefits, including service quality improvements; cost reductions through improved efficiency; a reduction in service outages and the impact of outage.
Samartha offers end-to-end Business Service Management services to customers. The BSM offerings include Solution Audit, Design & Architecture, Implementation, Migration, Integration and Support services for mission critical environments that provide Business critical IT Applications & services. Samartha has proven background of implementing complex solutions involving High-Availability and Disaster Recovery components on heterogeneous platforms & distributed architecture. Through it’s 8+ years of experience in implementing solutions to customers of different industry segments like BFSI / Telco / Petro-Chemicals / Automobiles / IT , etc, customers can be rest assured that the solutions delivered from Samartha will be aligned to the industry best practices.
Samartha brings to the table, the expertise on the various BSM technology tools & software solutions, categorized as under. Samartha constantly updates the skills on these technology tools to the latest versions, as and when they are released.
- HP Software Suite of products
Samartha is HP’s Partner in delivering BSM services using HP Software suite of products
- HP Network Node Manager i-series (NNMi) & related Smart Plug-Ins (iSPI)
- HP Network Automations (NA)
- HP Server Automations (SA)
- HP Operations Manager (OM) & related Smart Plug-Ins (SPI)
- HP Reporter
- HP Performance Insight (PI) & Report Pack Development
- HP Service Health Reporter (SHR)
- HP Operations Orchestration (OO)
- HP Discovery & Dependency Mapping software (DDM/DDMi)
- HP Universal Discovery (UD)
- HP Universal Configuration Management Database (uCMDB)
- HP Asset Management (SM)
- HP Service Manager (SM) / Service Center / Service Desk
- HP Business Service Management (BSM)
- HP Diagnostics
- HP SiteScope, BPM & RUM
- HP Load Runner (LR)
- HP Connect-IT Software
- HP Operations Manager i (OMi)
- Client Automations Enterprise / Standard (CAE/CAS)
- IBM Suite of Products
- Tivoli Netcool / OMNIibus
- Manage Engine
- Sapphire IMS
NOTE: Samartha is skilled enough to enlarge this list for any additional open source tools, based on customer requirements.